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CUSTOMER SATISFACTION SURVEY

1) QUALITY OF THE PRODUCT

1.- DOES THE PRODUCT COMPLY WITH THE REQUIRED SPECIFICATIONS
2.- IS THE PACKAGING ADEQUATE
3.- DOES THE PRODUCT LABELING MEET YOUR REQUIREMENTS
4.- DOES THE QUANTITY OF PIECES DELIVERED, CORRESPOND TO YOUR PURCHASE ORDER

2) QUALITY OF SERVICE

1.- DID WE MEET THE ESTABLISH LEADTIME
2.- TIME OF SOLUTION, IN CASE OF INCIDENTS
3.- HOW DO YOU QUALIFY, THE LEVEL OF SERVICE THAT WE PROVIDED

3) DOCUMENTATION

1.- DID ORDER ARRIVE WITH DOCUMENTATION (PRODUCT INSTRUCTIONS)
2.- DID WE DELIVER WITH ALL THE CORRECT DOCUMENTATION (IMPORT & EXPORT)
3.- CERTIFICATE OF COMPLIANCE (UL)
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